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Course Level: new manager, mid-level manager or sales manager.

> Difficult people can be toxic to your team.

They can be hard to manage, uncompliant and generally unpleasant to work with for everyone.

> A culture of low motivation and poor productivity naturally follows.

Why would anyone else put in 100% if they don't. Toxic people can drag down everyone.

> You, the manager become stressed and frustrated.

You become stressed because you know your team can be so much better. You feel frustrated because this is holding back your career.

how to handle and motivate difficult people

> The 3 Steps

1. The Organizational Development Formula.

Importantly communication structure, reporting format and poor performance management processes. Here you will learn exactly how to deal with and what to say to difficult people.

- You will earn to deal with difficult people once and for all.


2. Self-motivation & Stress Management Mastered.

Because they reflect your own motivation back at you. Here you will learn to manage (and use) your stress as well as theirs.

- You will learn to master your stress. That's a promise.


3. Motivation Tactics and Techniques at a 1-1 Level.

You will learn the precise formula to motivate your team on a 1-1 level without manipulation. This specific formula increased the revenue of one sales team by 50% in just 6 months.

Each step requires highly specific skills that you will master on this course but they are 100% effective.

Skills include:

  • Exactly how to handle poor performance conversations for the right outcome.
  • The 3 different coaching techniques required.
  • The team and self stress management techniques required
  • ...among many others!

Motivation Masterclass for Managers


Certified Online Course with Coaching.


5-hours of on-demand lessons with certification


4 x 30/ 2 x 60 minute coaching sessions with the instructor.


Why it Works

> Poor performance and difficult people are usually related to problems with the system.

This can mean that you don't have, or are not utilizing the performance management tools legally at your disposal, as well as they can be utilized. This is the foundation. I spent the 1st 10 years of my career in London managing these tools for managers of difficult/toxic people and I can tell you, they work!

> Team member respond to their environment and you as the manager are one of the most important parts of that environment.

On this course I will show you how I help executives to stay in a golden zone you probably never knew existed, helping you to manage, and even harness your stress and to be a much happier manager.

> Every team member is an individual, some are high performers, some lower, some are difficult, some outright toxic.

As such we need to apply tactics and techniques that allow you to manage each person as an individual. You will master the Personal Canvas Coaching technique I developed for one global market leader which increased the revenue of one sales team by a whopping 50% in just 6 months (during a recession too). I even pay a coach to use it on me every week!

Hi, I'm Russell your Course Instructor


  • 25 year career in organizational development focused on leadership development and team performance.
  • Published author on the science of human energy and motivation,
  • Certified human resources professional (CIPD), and executive coach (ICF).


"I get great joy from seeing my students go on to do great things in their lives and careers (and that happens a lot!)

I believe that learning should be fresh, fun and exciting. I also believe that managers need a deep empathy and understanding of the day to day challenges reflected in the content of leadership or management training programs.

I am passionate about inspiring managers and their teams to achieve far beyond their perceived limits, living happy and fulfilling lives both at work and home."

More about the Course

On-Demand and Certified.

The courses include a certified option at no extra cost, The certified option includes highly engaging assessments. Upon successful completion of the course you'll receive a certificate confirming your graduation which you can add to your CV and Linked-In profile, confirming your credential to your current or future employer. Each submitted assignment comes with personal coaching from me.

This courses were designed as practical guides, but also as a deeply fascinating story of success to make happier and more productive leaders and teams around the world.


Includes 1-1 Coaching with the instructor.

If you choose the course with coaching package, you will receive 4 X 30 minute coaching sessions be by video call. In our experience, the managers that truly break through in their careers are the ones that do coaching with us. As professional ICF certified executive coaches we have helped a lot of people to the next level in their careers and lives.


Case Studies and Role Play Examples

The techniques you will learn are backed up with case studies and role-play demonstrations as well as downloadable resources along the way.


Proven Templates for Leaders Seeking Highly Productive and Motivated Teams

In the courses, you will master the leadership frameworks I have used with global brands including H&M, Coach, Standard Chartered Bank, Elle Magazine, TV Stations over the past 20 years.


Neuroscience, Psychology and Corporate Insights

I share priceless insights from my book "New Energized You" co-authored with Dr. Maite Balda, on the neuroscience and psychology of human energy and productivity. The book cites over 200 research papers and has interviews with world champion athletes. Many of the insights are included in the courses.


How it Works | Checklist

how to manage and motivate difficult employee people work course

Step 1 - Enroll. Click blue button below and make payment using any major credit/debit card.

Step 2 - Schedule. Book your 1-1 coaching sessions if you chose the course + coaching package.

Step 3 - Learn. Watch the video courses and complete the assignments for review if you wish.

Step 4 - Apply what you've learned. We are on hand every step of the way to answer your questions.

Step 5 - Watch your career accelerate.

Over 2000 students so far. Here's what they're saying..

how to manage and motivate difficult employee

Great Mix of Science and Practical Advice!

The instructor is extremely good at providing the audience with effective strategies based on science and best management practices. The individual lessons are very well structured, easy to follow and provide the right balance of information and practical suggestions, which in turn make it a captivating course that you can either digest slowly or binge watch without missing a beat.

Maurizio Raffone, CFO (Japan)

how to manage and motivate difficult employee

Become a Better Leader and a Better Person!

This course is very helpful and it gives you lots of great information on not just being a better leader but also a better person.

Soeren Jeppesen, IT Manager (Sweden)

how to manage and motivate difficult employee


Russell Potter, is one of the best instructor I have come across.The course itself was stellar and I will never forget what I have learnt in my entire life. Assignments were fun too.Thank you so much Russell.

Alice Preetha, Sales Team Leader (India)

how to manage and motivate difficult employee people work course

Invest in your Career.


Take action, there's no time to waste.

Your career and team will not wait.

Example Lesson

Check out one of the lessons from the course!


Course Curriculum

  Introduction & Method
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  The Building Blocks
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  Building a Motivational Culture
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  Self Motivation
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  One to One Motivation
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  Final Word
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